What people ask us before they call

Often you will not, and that is the point of a review. A bad outcome is not always a mistake. A physician reads the records and tells us whether care fell below what a careful doctor would have done.

These cases are expensive and difficult, and many bad outcomes were no one’s fault. We tell you plainly if the records do not support a claim, and we tell you why.

Yes, and it is short and strict. It can begin before you understand what happened, and it works differently for children, for deaths and for some other situations. Call early.

There is no fee for the review, and no fee at all unless we recover money. Case costs are set out in the written fee agreement, which we go through before you sign.

No. We can help you request them. Bring whatever you have, including discharge papers and bills.

Many cases settle. Some do not, and we will explain what that would mean before you decide.

Yes. Our work is separate from your care. Keep your appointments and keep taking what you have been prescribed.

Sometimes, when a patient has died or cannot act for themselves. Who can bring a claim depends on the facts, and a lawyer can tell you quickly.