From a first call to a decision
How long each step takes depends mostly on how quickly the records arrive.
- 01
Step 1: A first call, with nothing to prove
You tell us what happened. We listen, and we tell you whether it sounds like something we can review.
- 02
Step 2: We ask for the records
We help you write the requests, or write them for you. Imaging and nursing notes come with the rest.
- 03
Step 3: A physician reads them
A doctor with no stake in the outcome reads the chart and tells us what a careful doctor would have done.
- 04
Step 4: You hear the answer
We call you with what we found, and send it in writing. If we decline, you get your records back.
- 05
Step 5: If we go ahead, we explain the road
The fee agreement, the costs, the likely length of the case and what you will be asked to do.
Before we decide
Why a doctor reads the chart before a lawyer does
A lawyer can tell whether a case is legally strong. Only a physician can say whether care fell short. We ask for the second opinion first, because a case that rests on a guess does you no good.
It is also why we turn down most of what we review. We would rather say no early than raise hopes the records cannot support.
What it costs you, and who pays the rest
Do I pay for the review?
No. There is no fee for the review.
How are you paid?
If we take the case, we are paid a percentage of any recovery. If there is no recovery, you owe no fee.
Do I owe the case costs if we lose?
Costs such as record fees, physician review and filing fees are set out in the written fee agreement. We go through it line by line before you sign, including who covers costs if there is no recovery.
Is it ever free to walk away?
Yes. You can stop at any point before you sign, and you can ask for your records back.
Start with a conversation
A first call carries no obligation and no fee.
There is no fee for the review, and no fee at all unless we recover money for you. Case costs such as record fees, expert review and filing fees are set out in a written fee agreement we go through with you before you sign.