Care home cases
When a parent’s care was not what was promised
A resident who falls again and again. Weight that drops without a call to the family. A sore that nobody mentioned until it was deep. Families often sense something is wrong long before anyone says so.
We ask for the care plan, the daily notes and the incident reports, and we ask what the staff were supposed to do and did not.
We request the care plan, the daily notes and the incident reports
A physician or nurse reviews them
Families can ask for a review while a parent is still living in the home
What families notice first
The earliest signs are often ordinary and easy to explain away.
Repeated falls
Bruises, a new fracture, or a story that keeps changing.
Weight and thirst
A parent who looks thinner, or whose lips and mouth are dry.
Skin and hygiene
Sores, a smell, or clothes that were not changed.
Mood and withdrawal
A person who stopped talking, eating or asking for things.
Questions about care homes
Should I move my parent first?
Safety comes first. If you think your parent is in danger, tell the home’s management and the state’s nursing home ombudsman, and consider a move. A review can proceed either way.
Does the home’s own paperwork help?
Very much. Inspection reports, care plans and incident logs often show what the home knew. We will help you ask for them.
My parent has died. Can we still look into it?
Yes. Family members sometimes can bring a claim after a death. Deadlines are strict, so please do not wait.
What if the home says it was an accident?
Some falls and injuries cannot be prevented. We look at whether staff followed the care plan and responded when they should have.
Worried about the care a parent is getting?
Tell us what you have noticed. We will tell you what we would ask for first.
There is no fee for the review, and no fee at all unless we recover money for you. Case costs such as record fees, expert review and filing fees are set out in a written fee agreement we go through with you before you sign.